Privacy
Policy

1. Introduction

PilotOps is committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone, address)
• Company information and job title
• Payment and billing information
• Account credentials and preferences

2.2 Business Data

When using our automation services, we may process:

• Customer and client information
• Business process data and workflows
• System integration data
• Analytics and performance metrics

2.3 Technical Information

We automatically collect:

• IP addresses and device information
• Usage patterns and service logs
• Performance and error data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI automation services
• Process payments and manage billing
• Improve and optimize our services
• Provide customer support and technical assistance
• Send important service updates and notifications
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement comprehensive security measures to protect your data:

• End-to-end encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and digital security
• Employee training on data protection practices
• Incident response and disaster recovery procedures

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Business data is retained according to your service agreement, and personal information is deleted when no longer needed.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing activities

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at contact@pilotops.us.